Terms and Conditions for the App ​BEDEK 

All rights reserved

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All rights reserved:

© THE FUTURE BEDEK COMPANY FOR E-COMMERCE AND DELIVERY SERVICES LTD .

شركة بيدك المستقبل للتجارة الإلكترونية وخدمات التوصيل ذات المسؤولية المحدودة ©

1. Definitions and Terms
2. Scope of Application
3. Terms of Use
4. Ordering and Purchasing Process
5. Prices and Payment
6. Delivery and Shipping
7. Return and Exchange Policy
8. Responsibilities and Obligations
9. Intellectual Property Rights
10. Data Protection and Privacy
11. Promotions and Contests
12. Resolution of Disputes
13. General Provisions
14. Contact Information

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1. Definitions and Terms

For the purposes of these Terms and Conditions, the following words and phrases shall have the meanings set forth opposite each, unless the context requires otherwise:

• The Future BEDEK for E-Commerce and Delivery Services Limited Liability Company, or any entity affiliated with it or officially authorized by it to manage the Platform or part of its services.
• التطبيق أو المنصة: تطبيق BEDEK وموقعه الإلكتروني وجميع واجهاته الرقمية وخدماته وخصائصه الإلكترونية المرتبطة به.
• المستخدم أو العميل أو أنت: أي شخص طبيعي أو اعتباري يستخدم التطبيق أو يتصفح المنصة أو ينشئ حساباً أو يقدم طلباً أو يستفيد من أي خدمة متاحة عبرها.
• المنتجات أو السلع أو البضائع: جميع السلع أو المنتجات أو الخدمات أو المواد المعروضة من خلال التطبيق سواء كانت مملوكة للشركة أو مقدمة بواسطة شركاء تجاريين.
• Any purchase order, reservation, or contract submitted by the user via the app to obtain a product or service offered on the platform.
• Any store, provider, supplier, or business entity that offers its products or services via the platform, including entities that may be subject to an independent operational relationship through Bedek Seller.
• Logistics services related to the receipt, transport, or delivery of orders, whether performed directly by the Company or through drivers, agents, or related operational parties, including those that may be subject to the Bedek Delivery app.
• The policy adopted by the Company to manage the collection, processing, use, retention, and disclosure of personal data.
• Any electronic balance, monetary value, points, or credits credited to the User within the Application, in accordance with the mechanisms adopted by the Company from time to time.
• The laws, regulations, rules, and decrees in force in the State of Libya, unless specifically stated otherwise in a separate document or special contract.

2. Scope of the Application

2.1 About the Application

Bedek is an e-commerce and digital ordering platform primarily intended for users and customers within the State of Libya, designed to enable them to browse, order, and purchase products and services and track their fulfillment through a unified digital experience. Arabic is the primary language used in the App, as well as in communications, notifications, and support, unless the Company decides to make other languages available for certain interfaces or services.

This platform may also be linked to other operational services or applications within the BEDEK commercial ecosystem; however, this linkage does not imply that the terms governing each service are consolidated into a single document. Accordingly, the customer’s use of the BEDEK app does not automatically grant them the status of a business partner in Bedek Seller or the status of a driver or representative in Bedek Delivery; furthermore, the use of either of the latter two apps is subject to separate and supplementary terms depending on the nature of the relationship and the service.

2.2 Geographic Restrictions

The app’s services are available within the State of Libya, and the Company may, at its operational discretion, determine the cities, regions, coverage areas, pickup points, operating hours, or types of services available in each area. Certain features may also be restricted or disabled, in whole or in part, for users outside the approved geographic scope or in areas where the service cannot be provided appropriately or safely.

2.3 Eligibility for Use

To use the Application and submit orders, the user must possess the legal capacity necessary to enter into contracts and assume obligations, be at least eighteen years of age, reside in Libya or have a valid delivery address within Libya, and have the legal and financial capacity to fulfill obligations arising from the use of the Application or from orders submitted. If the App is used on behalf of a legal entity, institution, or business, the user acknowledges that they are legally authorized to represent and bind that entity.

3. Terms of Use of the App

3.1 Registration and Account Creation

The use of certain App services may require the creation of a personal account by providing the Company with valid, accurate, up-to-date, and complete information, such as name, email address, mobile phone number, contact information or address, and any other data the Company deems necessary to provide the service, verify identity, or fulfill orders. The Company may employ additional verification methods, including verification messages, phone number confirmation, or any other appropriate technical means.

The user is obligated to maintain the confidentiality of their account login credentials, including the password and verification codes, and is responsible for all activities, orders, or actions carried out through their account unless they prove to the Company, in a manner acceptable to the Company, that there was unauthorized use not attributable to their negligence or failure.

3.2 Acceptable Use

The user agrees to use the app in a lawful, responsible, and appropriate manner consistent with its intended purpose, and shall refrain from any conduct that may compromise the security of the platform, the safety of its users, the interests of the company or its business partners, or the brand’s commercial reputation. This includes, but is not limited to, refraining from posting or transmitting any illegal, defamatory, abusive, obscene, racist, or fraudulent content, and not using the Application to harm others or to circumvent order, payment, offer, or technical support mechanisms.

The user also agrees not to enter false, plagiarized, or third-party data without proper authorization, and not to use automated or software means to interfere with the app’s operation, extract data from it, bypass security measures, or attempt unauthorized access to any part of the company’s systems.

3.3 Security and Account Protection

Although the Company takes reasonable technical and organizational security measures to protect accounts and data, the user is also obligated to take necessary precautions, including choosing a strong password, not sharing login credentials with any third party, logging out of shared devices, and immediately notifying the Company upon suspicion of any unauthorized activity or of a breach or loss of control of the account.

3.4 Prohibition of Use or Account Suspension

The Company reserves the right, at any time and in its reasonable discretion, to suspend, restrict, or terminate an account, reject any request, or deny access to the Application, if it determines that there has been a violation of these Terms or any applicable law, the provision of false or misleading information, misuse of the Service, or exposure of the Platform, users, or business partners to any technical, legal, or operational risk, or if required by compliance, safety, or rights protection requirements.

4. Ordering and Purchasing Process

4.1 Nature of the Supply and Demand and Terms of Sale

Products and services are presented on the App as an invitation from the Company or a business partner to the user to submit a purchase order or service request; the mere display, listing, or advertising of a product on the platform does not constitute final acceptance of the order. The contract relating to the order is only concluded upon its acceptance by us or by the relevant business partner, and upon the commencement of actual steps to execute, ship, or process it, depending on the nature of the service.

In cases where the platform displays products or services belonging to business partners, BEDEK’s role may be that of an intermediary, coordinator, commercial agent, or technical agent in facilitating the ordering, payment, communication, and fulfillment process, without this necessarily implying a transfer of ownership of the products to the company or its assumption of all material obligations, which remain, depending on the case, with the business partner regarding the product’s quality, legitimacy, or compliance with specifications.

Furthermore, certain commercial relationships with partners and stores may be subject to separate documents or operating terms within Bedek Seller; however, this does not alter the fact that the user’s consumer relationship when purchasing through BEDEK is governed by this document and the relevant supplementary policies.

4.2 Ordering process steps

The ordering process begins when the user selects the products or services they wish to purchase and adds them to the cart. The user then reviews the cart contents, quantities, prices, and estimated fees, and may modify items, remove some of them, or add a valid promo code if available.

The user then proceeds to the checkout stage, where they are prompted to log in, create an account, or continue as permitted by the system. They must then enter a delivery address, select a city, region, or nearest pickup location, or provide any other information necessary to fulfill the order correctly, with the option to choose from available delivery or pickup methods based on the region and service type.

In the final stage, the user reviews their order summary, including the products, price, delivery fees, payment method, and any relevant discounts or notes, and then confirms the order. Order confirmation constitutes the user’s acknowledgment of the accuracy of the entered data and their agreement to these Terms and Conditions.

4.3 Acceptance and Rejection of Orders

We may accept or reject an order, or request verification of certain details before accepting it, and we may cancel it in whole or in part if there is a valid reason to do so. This includes, but is not limited to, incomplete order details, failure to obtain payment authorization, a material error in price, description, or availability, suspected fraudulent behavior, the order’s violation of the law or approved policies, stock unavailability, or inability to fulfill the order for operational, logistical, security, or legal reasons.

In the event that an order is rejected or canceled after payment of the full amount or a portion thereof, the Company shall, depending on the payment method and the nature of the situation, refund the amount to the wallet or payment method, or provide a credit or alternative financial remedy in accordance with applicable regulations and procedures.

5. Prices and Payment

5.1 Pricing and Delivery Fees

Prices for products and services, delivery fees, and any additional charges are displayed on the app based on the information available at the time the order is placed or reviewed. Prices and fees may vary depending on the product type, city, service area, order value, time of fulfillment, current promotions, or selected delivery method. The Company may also offer free or discounted delivery services in certain cases, areas, or campaigns as indicated on the platform at the time of the order.

5.2 Price Adjustments

The Company and its business partners exercise reasonable care to ensure the accuracy of published prices and information; however, material, technical, or human errors may occur in the price, description, or fees. If a material error is discovered before the order is accepted or during its review, we reserve the right to notify the user of the correction and give them the opportunity to confirm the order or cancel it. If payment has already been made, the difference may be addressed by refunding the excess amount or canceling the order, as appropriate.

5.3 Offers and Discounts

Offers, discounts, promotional codes, and the terms for their use are subject to availability, the duration of the campaign, and any special requirements or restrictions announced by the Company, and may be modified, suspended, withdrawn, or replaced at any time unless a binding commitment has been made regarding them. The user may not circumvent the promotion systems or use more than one account or any unlawful means to obtain undue benefits; in such cases, the Company may cancel the promotion, suspend the account, or take any appropriate action.

5.4 Payment Methods

The Company may, as available on the Platform from time to time, accept payment via e-wallet, prepaid cards, online banking, cash on delivery, or any other method approved by the Platform. The Company is committed to taking reasonable measures to secure payment transactions; however, it shall not be responsible for any malfunction arising from third-party payment systems beyond its reasonable control.

5.5 Payment Terms and Confirmation

The fact that the amount has been debited, the wallet has been credited, or the financial transaction has been executed does not constitute final acceptance of the order; rather, the order remains subject to review and confirmation in accordance with these terms. The Company may reject or cancel the order and refund the amount or credit the balance if there is a valid reason to do so, including incomplete payment, verification failure, inability to fulfill the order, or suspicion of violation or fraud.

6. Delivery and Shipping

6.1 Delivery Times and Scheduling

The Company aims to execute and deliver orders within the estimated timeframe displayed on the app or notified to the user; however, all delivery dates remain estimates and are not absolutely guaranteed unless expressly stated otherwise. Delivery times may be affected by order volume, the nature of the products, the delivery location, and traffic, security, technical, weather, or operational conditions.

6.2 Product Availability

If a product is unavailable or cannot be supplied or prepared after an order is placed, we may notify the user and suggest an alternative if available or cancel the affected portion of the order or the entire order, as the situation requires, while processing any amounts paid in accordance with our established policy.

6.3 Multiple Deliveries

If an order includes more than one product, more than one business partner, or more than one fulfillment source, delivery may be made in separate batches or via more than one shipment or carrier, and the User agrees to this whenever it is operationally necessary.

6.4 Transfer of Ownership and Responsibility

Responsibility for the product passes to the User upon delivery to the User, to a person authorized by the User to receive it, or to the location or point where the User requests it be left in accordance with the User’s accepted instructions. Legal title passes in accordance with the nature of the product and the applicable contractual relationship, and upon completion of payment and delivery, where applicable.

6.5 Verification of Orders Upon Delivery

The user is obligated to inspect the order within a reasonable time of receipt and to notify the Company as soon as possible in the event of any apparent shortage, error in the product, quantity, or condition of the packaging, or any other visible defect that can be detected at the time of delivery. The Company may request photos, data, or supporting information to verify the report and take appropriate action.

6.6 Delivery Address and Delivery Methods

The user bears full responsibility for entering a correct, clear, and complete delivery address, and for providing an effective means of communication to confirm the location or coordinate with customer service or the delivery representative. The Company shall not be responsible for any delay or failure to fulfill the order resulting from inaccurate or incomplete information, or from the inability to contact the user or the user’s failure to respond in a timely manner.

6.7 Alternative Delivery Arrangements

Where necessary, and by agreement or in accordance with instructions provided by the user, alternative delivery arrangements may be adopted, such as delivery to an authorized person, to a collection point, or to a secure location designated by the user, subject to the nature of the product and service conditions. The risk of safekeeping, loss, or damage passes to the user from the time the accepted alternative arrangement is implemented.

6.8 Delay in Delivery

If delivery is delayed beyond a reasonable estimated timeframe, the Company will make reasonable efforts to contact the User to provide updates and status updates on the order. The Company shall not be liable for the delay if it arises from the User’s fault, causes beyond reasonable control, or exceptional operational or logistical circumstances. However, the Company may, at its discretion, offer commercial compensation, coupons, discounts, or alternative solutions to enhance the user experience, without this constituting a general, fixed obligation in all cases.

7. Return and Replacement Policy

7.1 The Right to Return and Exchange

The Company acknowledges the Customer’s right to request a return or exchange in cases permitted by law or allowed by the nature of the product and the policies adopted on the Platform, particularly if the product differs substantially from the description provided, is defective, is unfit for use by its nature, or was delivered in error. Certain products or categories remain subject to specific restrictions due to their nature, such as perishable goods, personal items, or products that show signs of use or have been opened in a manner that prevents their return in accordance with the policies specific to each category.

7.2 Conditions for Returns and Exchanges

For a return or exchange request to be accepted, unless the defect is hidden or relates to a fundamental lack of conformity, the product must be in its original condition to a reasonable extent, must not have been subjected to use, damage, or alteration that alters its nature upon delivery, and the request must be submitted within the period specified by the Company or required by law or the nature of the product. The Company or its business partner may request an inspection of the product before finalizing the procedure.

7.3 Procedures for Submitting a Return or Exchange Request

Return or exchange requests must be submitted through the channels approved by the Company, such as customer service, in-app support, official social media channels, email, or the designated contact number. The customer must provide the Company with basic information regarding the order, including the order number, a description of the product in question, the reason for the request, and any photos or information that may assist in verification and decision-making.

7.4 Cases of Full Refund

The full amount may be refunded to the user if it is proven that the delivered product differs substantially from the description provided, or if the order was canceled before acceptance or before processing or shipping began, or if the order could not be fulfilled due to reasons attributable to us, our business partner, or circumstances preventing contract fulfillment, all in accordance with the nature of the case and the applicable policies.

7.5 Responsibility for expectations of use

We are not responsible for any specific use or purpose the customer expects from the product unless such purpose is explicitly stated in the product description or confirmed through published specifications or an explicit warranty issued by the party responsible for the product.

7.6 Returning Products to Collection Points

In cases where we or our business partner allow products to be returned to specific collection points or centers, the customer must coordinate in advance, follow the approved instructions, and present proof of the order or purchase upon handover. The business partner’s acceptance or approval may be required in cases where the nature of the product or the reason for the return is directly related to the supplier or to the company’s own policies regarding that supplier.

7.7 Processing of Refunds

Refunds are processed within a reasonable timeframe depending on the payment method, the nature of the claim, and the inspection and verification procedures. Refunds may be credited to the wallet, the original payment method, or through any other financial mechanism adopted by the Company. Unless proven otherwise, the refund does not include any fees or costs already incurred due to a service rendered, a user error, or the nature of the service itself.

7.8 Returned Product Inspection

The Company and its business partner reserve the right to inspect any product the customer requests to return or exchange before making a final decision on its acceptance, in order to verify its condition and whether the return or exchange conditions apply to it.

7.9 Shipping Responsibility

If the customer is asked to return the product themselves or via a shipping or delivery service, they must follow the approved instructions and retain proof of shipment or delivery. The Company shall not be liable for the loss or damage of the product during return if it is carried out outside the channels or procedures specified by the Company, or if the shipment is undocumented or contrary to the instructions.

8. Responsibilities and Obligations

8.1 Responsibilities of the Company

8.1.1 Quality of Content and Information

The Company exercises reasonable care in developing and operating the Application, updating its content, and displaying products, services, and related data; however, it does not guarantee that all information is free from errors, omissions, or non-material discrepancies. The published information does not constitute legal, technical, or professional advice tailored to a specific situation. It is the user’s responsibility to verify the suitability of the products or services for their specific needs before completing the order.

8.1.2 Accuracy of Product Descriptions

The Company attempts to display product descriptions, images, and specifications as accurately as possible; however, some images may be for illustrative purposes, and colors, sizes, packaging details, or certain visible features may differ slightly without affecting the essence of the product, particularly when products are provided by business partners or external suppliers.

8.1.3 Service Availability

The Company cannot guarantee that the App or Website will remain available without interruption at all times, or that they will be completely free of errors, malfunctions, delays, or technical risks; however, it will use reasonable efforts to maintain service continuity, ensure the stability of its systems, and improve their performance.

8.2 The Company's Limitation of Responsibilities

8.2.1 General Exclusion of Responsibilities

Nothing in these Terms excludes or limits any responsibility that cannot be legally excluded or limited, including liability arising from fraud, gross negligence, or any rights granted to the consumer under applicable laws. Otherwise, the Company’s liability is limited to the extent permitted by law.

8.2.2 Unforeseeable Damages

You agree that the Company shall not be responsible for any indirect, consequential, special, or reasonably unforeseeable damages or losses, including loss of profits, opportunities, reputation, or use, arising out of the use of the App or Product, or the inability to use, delay, or interruption thereof.

8.2.3 Suitability of Products for Use

It is the user’s responsibility to verify the suitability of the product or service for the intended purpose, unless the Company or a business partner has provided an express and specific warranty regarding such purpose. The Company shall not be liable for misuse, improper use, or use contrary to the nature of the product or the associated instructions.

8.3 User Responsibilities

8.3.1 Accuracy of Information Provided

The user bears full responsibility for the accuracy of the data provided when creating an account, placing an order, making a payment, requesting support, or initiating a return, including identification, contact, address, and payment information, as well as any special instructions related to the service.

8.3.2 Responsible Use of the Application

The user agrees to use the application in good faith, lawful, and responsible manner, and not to take any action that harms the company, business partners, representatives, other customers, the application’s technical infrastructure, data security, or commercial trust in the platform.

8.3.3 Protection of Account Information

The User is responsible for safeguarding their account data, devices, and authentication methods, and is obligated to notify the Company immediately in the event of a lost phone or suspected unauthorized access to or misuse of the account.

8.4 Force Majeure and Exceptional Circumstances

The Company shall not be liable for any failure or delay in fulfilling its obligations if attributable to a cause beyond its reasonable control, including natural disasters, fires, floods, epidemics, wars, civil unrest, or acts of terrorism, power, communication, or internet outages, government decisions or regulatory restrictions, supply chain disruptions, strikes, or the unavailability of services provided by third parties. In such cases, the Company may suspend or modify the Service, extend deadlines, or cancel the order in whole or in part as circumstances require.

9. Intellectual Property Rights

9.1 Ownership of Content and Trademarks

All intellectual property rights relating to the Application and the Website and their contents, including text, designs, logos, trade names, graphics, images, software, databases, general layout, and visual elements, belong to the Company, its licensors, partners, or the relevant rights holders, and remain protected under applicable laws and regulations.

Intellectual property rights pertaining to products, brands, images, and content belonging to business partners remain the property of their respective owners, and their display on the App or the User’s use of the Service does not result in any transfer of ownership of such rights to the User.

9.2 Permitted Use

The user is permitted to use, browse, and access the content of the App to the extent necessary for personal and legitimate use related to shopping, placing orders, or utilizing the services, without this conferring any right to reproduce, publish, commercially exploit, copy, modify, or distribute the content beyond the expressly authorized limits.

9.3 Restrictions on Use

The User is prohibited from copying the content, extracting data, republishing it, creating derivative works from it, or using it for any commercial, advertising, or competitive purpose without the prior written consent of the Company or the relevant rights holder. Unauthorized linking to the Application or the exploitation of its trademarks, visual, or technical elements in a manner that suggests a relationship, endorsement, or partnership that does not exist is also prohibited.

9.4 Use of Uploaded Information

If the user, a business partner, or any other party uploads content, images, data, reviews, or other materials via the application, they acknowledge that they have the right to do so and grant the Company, to the extent necessary for the operation, marketing, and improvement of the service, a non-exclusive license to use, display, process, and publish such content in accordance with its policies and in a manner that does not violate the law.

9.5 Protection of Third-Party Rights

We respect the intellectual property rights of others and expect our users and partners to do the same. If any person believes that content published via the App infringes their rights, they may contact the Company and provide evidence of the claimed right, a description of the content in question, its location, and the necessary contact information; the Company may take such action as it deems appropriate, including review, removal, restriction, or suspension, as the case may be.

10. Data Protection and Privacy

10.1 Collection and Use of Data

The Company may collect personal, operational, and technical data related to the user and their use of the App, to the extent necessary to create accounts, fulfill orders, provide services, improve the user experience, provide support, ensure security, prevent fraud, and comply with legal and regulatory obligations. This processing is subject to the provisions of the Company’s Privacy Policy, which forms an integral part of these Terms.

10.2 Types of Data Collected

The data collected by the Company may include identification, contact, and address information; order history; usage data; preferences; reports; support requests; device and connection information; and any other data provided directly by the user or generated through the user’s legitimate use of the Platform.

10.3 Data Usage Purposes

The collected data is used for the purposes of operating the service, processing orders, communicating with the user, verifying accounts, improving the application’s performance, personalizing certain features or offers, managing complaints and refunds, detecting risks and fraud, and complying with legal and regulatory requirements.

10.4 Sharing Data with Third Parties

The Company may share data to the extent necessary with technical service providers, business partners, delivery providers, payment service providers, legal or regulatory authorities, to the extent required by the Service, mandated by law, or necessitated by a reasonable and legitimate interest to protect rights or fulfill obligations.

10.5 User Rights Regarding Their Data

In accordance with applicable laws and regulations, the user may request access to their data, or request its correction, updating, or objection to certain aspects of its processing, or request its deletion or restriction in cases permitted by applicable rules, through the channels approved by the Company.

10.6 Data Security

The Company implements technical and organizational measures to protect personal data from unauthorized access, unlawful use, loss, damage, or improper disclosure; however, it does not guarantee the absolute absence of technical or security risks in the digital environment.

10.7 Data Retention

The Company retains data for the period necessary to fulfill the purposes for which it was collected, to meet its legal obligations, or to manage disputes and rights, and then takes the necessary steps to delete, anonymize, or securely archive it as it deems appropriate and as permitted by law.

10.8 Cookies

The app or website may use cookies or similar technologies to improve performance and functionality, analyze usage, and personalize certain features. The user may control some of these settings through their browser or device, noting that disabling them may affect the efficiency of certain platform features.

10.9 Contacting Us Regarding Privacy

For more information regarding privacy practices or to exercise data-related rights, the user may refer to the approved Privacy Policy or contact the Company through the official channels listed in this document or in the App.

11. Promotions and Competitions

11.1 General Terms of Participation

Any promotions, competitions, or marketing campaigns launched by the Company are subject to specific terms announced at the launch of the campaign or upon participation, and such terms are considered an integral part of this document to the extent they relate to the campaign. The user’s participation in any promotion or contest constitutes their acceptance of its specific terms, including eligibility requirements, duration, prize, selection mechanism, disqualification, and redemption.

11.2 Use of Content Submitted by Participants

If a participant submits photos, videos, comments, or any other materials as part of a campaign or contest, they acknowledge that they have the right to submit them, and grants the Company a license to the extent necessary to display, use, or republish such content within the scope of the campaign or for promotional purposes related to the campaign or the Platform, without prejudice to any original rights the participant may retain in the content, where legally permissible.

11.3 Selection of Alternate Winners

If the winner cannot be contacted, fails to complete the requirements for claiming the prize within the specified period, or is found not to meet the conditions, the Company may disqualify them and select an alternate winner or take any other action provided for in the campaign terms.

11.4 Marketing and Promotional Communications

The Company may use the User’s contact information, to the extent permitted by law and in accordance with the User’s preferences and account settings, to send marketing notifications, offers, updates, or messages related to campaigns, business relationships, or service improvements.

11.5 Unsubscribing from Marketing Communications

The user may cancel their subscription to marketing messages at any time through account settings, links, or instructions provided for that purpose, but the Company reserves the right to send operational, legal, order-related, account-related, or security-related notifications.

11.6 Use of Winners’ Experiences in Advertising

The Company may, after obtaining the necessary consents where required, use the names, images, comments, or experiences of winners regarding the prize or service in promotional, marketing, or media materials related to the campaign or the platform, within the limits permitted by applicable laws and regulations.

12. Dispute Resolution

12.1 General Legal Framework

These Terms and Conditions shall be governed by and construed in accordance with the laws in force in the State of Libya, and the exclusive jurisdiction for any dispute arising out of this document, the use of the Application, or any related request or transaction shall lie with the competent Libyan courts.

12.2-Tiered Dispute Resolution Mechanism

The Company is committed to addressing disputes and complaints fairly, practically, and with as little complexity as possible. Therefore, before resorting to legal action, the User must first contact Customer Service, Technical Support, or the relevant channel to present the issue and enable the Company to review and resolve it. If a resolution cannot be reached at the initial stage, the matter may be escalated to internal review, and an amicable settlement, mediation, or any appropriate mechanism may be proposed before pursuing legal action, without prejudice to rights that cannot be waived by law.

12.3 Time Limits for Filing Complaints

The user must submit the complaint, report the defect, or file a claim related to the order within a reasonable period from the date of discovery of the incident, so that the company can verify and address the situation. The company may establish internal procedural deadlines for certain types of orders, categories, or services, provided that such deadlines do not violate the rights granted to the consumer by law.

12.4 Remedies and Compensation

If the Company’s liability is established in accordance with these Terms and applicable law, the remedy may, depending on the nature of the case, consist of rectifying the defect, re-performance, replacement, full or partial refund, or the granting of a credit or direct and reasonable compensation within the limits permitted by applicable regulations.

12.5 Limits of Liability in Disputes

To the extent not inconsistent with mandatory rules, the Company’s liability in any claim relating to a specific order or transaction shall be limited to the total value of such order or transaction or to the amount of foreseeable and reasonable direct damages, whichever is more appropriate to the nature of the case and to the extent permitted by law.

13. General Terms

13.1 Binding Nature of the Agreement

These Terms and Conditions constitute a binding agreement between the Company and the User regarding the use of the Application and related services. The User may not assign his or her rights or obligations arising therefrom to a third party without the Company’s prior written consent, while the Company may assign certain of its rights or obligations or delegate their performance to a third party, affiliate, or service provider, provided that this does not result in an unlawful infringement of the User’s fundamental rights.

13.2 Severability

If any provision of this document is held to be invalid or unenforceable by a competent judicial or regulatory authority, this shall not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect to the extent permitted by law.

13.3 No Waiver of Rights

The Company’s failure to exercise any right, power, or remedy available to it under these Terms in a particular instance shall not constitute a waiver of that right or any other rights, nor shall it preclude the Company from exercising such rights at any time thereafter as permitted by applicable laws and circumstances.

13.4 Modification of Terms and Conditions

The Company may modify, update or replace these Terms and Conditions from time to time in accordance with legal, regulatory, technical, commercial or operational requirements. Such amendments shall take effect from the date of their publication on the App or Website or from the date of notification to the User, where applicable. Orders placed and accepted prior to the amendment taking effect shall remain subject to the version in force at the time of their conclusion, unless otherwise provided by law or the nature of the circumstances.

13.5 Protection of Statutory Rights

No provision in this document is intended to exclude or restrict any right conferred on the user or consumer under applicable law which cannot be waived or limited. In the event of any conflict between any provision of these Terms and a mandatory provision of law, the legal provision shall prevail to the extent necessary and the remainder of the provision shall remain in force.

13.6 Entire Agreement

This document, together with the Privacy Policy and any specific policies, notices or terms referred to therein or adopted pursuant thereto, constitutes the entire agreement between the Company and the User in relation to its subject matter, and supersedes any prior understandings, correspondence or offers relating to the general use of the Application, unless there is a separate contract or agreement governing a different relationship within a separate scope.

13.7 Request for Assistance and Clarification

If the User requires clarification of any provision of this document or assistance regarding their account, requests, rights or obligations, they may contact the Company via the official support and customer service channels.

13.8 Commercial Use

The products and services offered via the BEDEK app are intended primarily for consumer or personal use unless otherwise stated or unless there is a separate contractual relationship with the relevant business partner or organisation. The platform may not be used as a means for organised resale, unauthorised commercial activity, or the purchase of large quantities for the purpose of redistribution without the Company’s consent.

13.9 Quantity and Value Limits

The Company reserves the right to impose maximum or regulatory limits on the quantity of products, the total value of orders, the number of transactions, or certain categories, whether for operational, security, or regulatory reasons, or to limit misuse, unusual orders, or bulk orders.

13.10 Nature of the Service as an Intermediary

Where the Platform displays products or services owned or provided by business partners, BEDEK may act as a technical, marketing or coordination interface, or as an authorised commercial intermediary to manage orders, payments, customer service and delivery. In such cases, the contract for the sale of the product or the provision of the service may be concluded between the user and the relevant business partner, with the Company’s role remaining within the limits stated on the Platform or required by the nature of the service. Furthermore, the detailed terms and conditions relating to the participation of shops and partners, or to the management of their packages or operational services, may be set out in separate documents, including the Bedek Seller documents, without this constituting an incorporation into this document.

Similarly, the execution of delivery operations or certain logistical aspects may be carried out by entities, individuals or operational systems subject to independent policies or terms, including those relating to the Bedek Delivery app, whilst the user’s consumer obligations in this document remain regulated by their specific scope without being conflated with the terms of service providers or operational partners.

14. Contact Information

14.1 بيانات الشركة

• اسم الشركة : شركة بيدك المستقبل للتجارة الإلكترونية وخدمات التوصيل ذات المسؤولية المحدودة.
• العلامة التجارية: BEDEK.
• العنوان: جنزور الشرقية، طرابلس ليبيا.

14.2 قنوات التواصل

• الهاتف: 00218912825000
• البريد الإلكتروني: info@bedek.ly
•  WhatsApp عبر : 00218942825555 

14.3 المواقع الإلكترونية والتطبيقات

• الموقع الإلكتروني الرسمي :                                            https://www.bedek.ly
• سياسة الخصوصية:                  https://www.web.bedek.ly/privacy-policy
• تطبيق الهاتف المحمول: BEDEK متوفر على APP STORE و GOOGLE PLAY

These terms and conditions form the general legal framework governing our relationship with you as users of the BEDEK app. The company reaffirms its commitment to providing a professional, secure and balanced digital experience that safeguards users’ interests, and regulates the relationship with business partners and service providers within an integrated and consistent operational framework.

This document also confirms that BEDEK, Bedek Seller and Bedek Delivery constitute an operational and commercial ecosystem that is interconnected in terms of identity, service and objectives; however, each application retains its own functional and organizational scope and specific terms where applicable. Accordingly, references to these applications in this document are made for the purposes of consistency and organizational integration, not to merge the various legal relationships into a single document.

We recommend that you keep a copy of these Terms and Conditions for future reference. If you have any questions or queries regarding them, please contact us via the official channels listed above.

© THE FUTURE BEDEK COMPANY FOR E-COMMERCE AND DELIVERY SERVICES LTD.

Terms and Conditions for the BEDEK INT App

© THE FUTURE BEDEK COMPANY FOR E-COMMERCE AND DELIVERY SERVICES LTD.

Table of Contents Number

1. Definitions and Terminology.​
2. Scope of Application
3. Terms of Use
4. Ordering and Purchasing Process
5. Prices and Payment
6. Delivery and Shipping
7. Return and Exchange Policy
8. Responsibilities and Obligations
9. Intellectual Property Rights
10. Data Protection and Privacy
11. Promotions and Contests
12. Resolution of Disputes
13. General Provisions
14. Contact Information

1. Definitions and Terms.

For the purposes of these Terms and Conditions, the following terms shall have the meanings set forth below:​

“The Company”, “we” or “us”: refers to The Future BEDEK for E-Commerce and Delivery Services Limited Liability Company.

“App” or “Platform”: refers to the mobile application and website of BEDEK INTERNATIONAL dedicated to e-commerce.

“User,” “Customer,” or “you”: refers to any individual or legal entity that uses the app or places orders through it.​

“Products,” “Goods,” or “Merchandise”: Refers to all products and services offered for sale on the app.​

“Order”: Refers to a purchase request for products submitted by the user through the app.​

“Business Partner”: Refers to the suppliers and merchants with whom the company does business to provide products and services.​

“Privacy Policy”: Refers to the company's approved personal data protection policy.​

“Applicable Law”: Refers to Libyan law and the regulations and rules in force in the State of Libya.​

2. Scope of the Application

2.1 About the App

The BEDEK INTERNATIONAL app is an e-commerce platform designed for consumers in Libya. All information on the app is in Arabic, and all communications will be in Arabic only.

The App has been designed to comply with Libyan law. You may encounter websites or online marketplaces on the App with which we do not normally engage; we cannot accept liability for any failure to comply with local advertising laws or other laws in relation to such websites or their content.

2.2 Geographic Limitations

Our services are available only in Libya. We may restrict access to certain parts of the website for users who have not registered with us or for users outside the specified geographic area.​

2.3 Eligibility for Use

To use the app and place orders, you must:​

- An adult under Libyan law (18 years of age or older).​

- You must be a resident of Libya or have a valid shipping address in Libya.​

- Legally capable of entering into binding contracts.​

- You are not prohibited from using our services for any lawful reason.​

3. Terms of Use of the App

3.1 Registration and Account Creation

To place orders using the App, you must create a personal account by providing the following information:

- A valid and active email address.

- A valid mobile phone number with an active WhatsApp account.

- - Accurate and up-to-date personal information.شخصية دقيقة وحديثة.

3.2 Acceptable Use

When using the app, you must comply with the following:

Prohibitions:

- Do not post or upload comments or images that are in any way defamatory, offensive, obscene, illegal, sexual or racist.

- Do not send malicious links or hacking software that may in any way cause harm or offence to any person.

- Do not use any language that is abusive, aggressive, insulting, threatening, harassing or offensive to any other person, including but not limited to other users of the website or the app.

Obligations:

- Provide correct, accurate and truthful information without any falsification.

- Use your own identity at all times when using the website.

- Ensure that all information you provide is as accurate and up-to-date as possible.

- Do not use information belonging to any other person, unless you have their written permission to do so.

3.3 Security and Account Protection

We take advanced security measures to protect your accounts and information, but you must also:

- Use a strong and unique password.

- Never share your login details with anyone else.

- Notify us immediately if you suspect any unauthorised activity on your account.

- Log out of your account when using shared devices.

3.4 Prohibition of Use

We reserve the right to deny access to this website to anyone who does not comply with these terms, or in the event of:

- A violation of the specified terms of use.

- Using the app for illegal or harmful purposes.

- Providing false or misleading information.

- Attempting to compromise the security or stability of the app.

- Abusive behaviour or harassment of other users or staff.

4. Ordering and Purchasing Process

4.1 Nature of the Offer and Demand

The app displays goods advertised for sale and provides information about them through the adverts on the app. We invite you to place an order with us for the products on sale.

When you place an order, we are not obliged to accept it. A contract between us and you will only be formed and completed once we have accepted the order and you have paid the advance payment.

4.2 Ordering Process

Step 1: Selecting Products

- You can select a product to purchase by clicking on the product you are interested in, then clicking ‘Add to Cart’.

- You can make a custom order directly from the custom orders section, where you must enter the details correctly and you are responsible for any errors in the information you enter.

- If you enter a product link and upload images for a different product, we will treat your order as two completely separate orders.

- In the case of entering a link without uploading an image, or uploading an image without providing a link, we will ask you to complete the remaining information before accepting your order.

Step 2: Review your shopping cart

- You can review the items you have added to your shopping cart.

- You can adjust the quantity of items you wish to order (which may be subject to a maximum limit from time to time).

- You can remove any unwanted items by clicking on ‘Remove’.

- View the total value of your cart.

Step 3: Proceed to checkout

Once you have finished shopping, you can proceed to checkout by clicking on ‘Select payment method’.

Step 4: Customer registration

You will then be asked if you are a guest or wish to register as a customer. You will be asked to provide your email address and a phone number linked to a WhatsApp account. We will then store this information for the purpose of processing your order, and you can continue directly the next time you visit the app. Existing customers will be asked for a password and email address to log in if they have not already done so.

Step 5: Order summary and payment details

You will then need to select a payment method and enter your payment details. Please check this information carefully. Your order summary page will then appear in the cart. this is the details of the items in your order. You must check the details carefully at this stage, as this is the final stage of the ordering process where you can correct any errors or change the items you wish to order. You can do this by returning to the home page and completing the process described above again. If you are satisfied with your order, click on ‘Submit Order and Pay’ .

Step 6: Order Confirmation

By clicking “Submit Order and Pay”, you confirm that you have read, understood and accepted these terms and conditions, and your order will be submitted to us at this stage.

Step 7: Order Confirmation

Once we have received confirmation that your payment method has been approved, a screen will appear thanking you for your order. You will be given an order reference, and an email will be sent to you confirming your order, which will detail the goods, price and any delivery charges. You can print a copy of the order confirmation and the email and keep them for your records.

Step 8: Complete your address and delivery details

You will be asked to enter your chosen delivery address, your city, or the nearest masjid or school to find the nearest collection point. You must provide us with the correct address details. We shall not be liable for any delay or failure in delivery resulting from your failure to provide accurate address details or to respond to mobile phone calls and/or emails or WhatsApp messages.

4.3 Acceptance and Rejection of Orders

We reserve the right to refuse to sell products to anyone, as well as to explicitly agree with you on any changes to the contract on your part.

We may also refuse or cancel your order and refund the points to your wallet if we decide it is reasonable to do so. Such circumstances may include:

- Ordering products that are prohibited under Law No. (5) of 2022 on fighting cybercrime.

- Ordering products that we do not supply, and which require special authorizations and legal licenses.

- Restrictions and laws in the country of origin preventing the shipment of this type of order and/or our suppliers’ refusal to ship such orders.

- Other circumstances, including but not limited to force majeure events.

- Our inability to receive the authorized payment or the payment process being incomplete.

- Our identification of an error in the product or pricing on the website.

- Your failure to meet any eligibility criteria for purchase that we may impose from time to time.

- Our suspicion that your order is linked to fraudulent activity.

- Your failure to provide all necessary details to enable us to fulfil the order.

- The merchandise is out of stock or has been sold out by our suppliers.

We may contact you by telephone, email or via support tickets to verify details before we can process and dispatch your order, or we may be unable to accept it. We may do so if your order is of a particularly high value, for example.

5. Prices and Payment

5.1 Pricing and Delivery Charges

Prices and delivery charges are displayed on the app when your order is accepted, and shipping charges are shown separately. All applicable international delivery charges are as stated on the app after your order has been assessed; the delivery charges for the order appear on the shopping basket page when you review the items you have selected after the order has been assessed.

Delivery charges within Libya may vary depending on the value of your order and your location; for example, if your order exceeds a certain value, we may offer free delivery. Alternatively, you can collect your order directly from one of our authorised collection points free of charge.

5.2 Price Adjustments

We take all reasonable care to ensure the accuracy of the prices of the items shown to you, but we may adjust prices at any time. If you notice a difference between the price at the time of placing and accepting your order and the price at the time your order is dispatched, you must notify our customer service team to determine whether you wish to proceed with your order.

If payment has been made for any reason, the amount will be refund to your credit account or applied as a discount on your next order (please ensure the discount is valid before it expires).

5.3 Offers and Discounts

Discounts and promotional offers on the website are subject to availability and may be changed or withdrawn at any time without notice. We are under no obligation to maintain offers or promotions for any period; they may be reintroduced with additional terms and conditions, which will be displayed on the website, or they may be cancelled entirely.

5.4 Payment Methods

We accept the following payment methods:

5.4.1 Prepayment (E-wallet or online banking)

If you choose to pay via an e-wallet or online banking, the order amount will be debited directly from your e-wallet or online banking account. Please note that paying directly via an e-wallet or online banking ensures that the order price remains unchanged regardless of fluctuations in the exchange rate of foreign currencies against the Libyan dinar.

5.4.2 Cash on Delivery

If you choose to pay on delivery, the order price will vary depending on the exchange rates of foreign currencies against the Libyan dinar, and will only be fixed once your order has been accepted and a deposit has been paid to confirm your order.

5.5 Payment and Confirmation Terms

Please note that payment for your order via the Wallet or electronic payment services (regardless of the content of any emails or WhatsApp messages we send to you) does not constitute acceptance of the order. We may also refuse or cancel your order and refund the points to your Wallet if we deem it reasonable to do so.

6. Delivery and Shipping

6.1 Delivery Times and Scheduling

We aim to deliver your order within the standard timeframe set out on our website. Please note that a ‘working day’ refers to any day of the week, excluding weekends and public holidays.

However, time is not of the essence for delivery or performance, and all delivery dates specified on our website and in any correspondence are estimates only. This means we will not be liable if the goods are delivered outside those times.

If we are unable to deliver the goods within the timeframe indicated, we will make reasonable efforts to inform you of this via email and/or a message via WhatsApp and provide you with a revised delivery estimate.

6.2 Product Availability

If the products you have ordered are out of stock, we will notify you via email and/or a message via WhatsApp.

6.3 Multiple Deliveries

If you have ordered more than one product, we do not guarantee that all goods will be delivered to you in a single delivery, and we reserve the right to deliver in multiple shipments.

6.4 Transfer of Ownership and Responsibility

Ownership of the goods will not pass to you until the order is delivered. The goods will be at your risk from the time of delivery, and you must therefore take reasonable care of them.

6.5 Checking for Missing Items on Delivery

If the goods or the quantity you have received are not as ordered due to an error on our part, you must notify us by telephone, email and/or WhatsApp message using the contact details provided on the website or mobile app as soon as possible after you have received the goods and become aware of the error.

We will rectify any error and send you the correct goods. However, we ask that you contact us in advance to arrange your return, and you must not use any goods received in error and must return them.

6.6 Delivery address and delivery methods

Goods will be delivered to the address you provide during the ordering process; however, delivery practices may vary depending on the carrier delivering the goods. You must provide a valid delivery address.

The delivery method we use may vary depending on the nature and quantity of the goods. We will select what we believe to be the most suitable delivery method for the goods. For further information regarding deliveries, please contact us.

6.7 Alternative delivery arrangements

We reserve the right to make alternative delivery arrangements, depending on the driver we use to deliver the goods. This may include leaving the goods with a neighbour or in a secure location in or around your home at your request, and additional charges may apply at our discretion.

6.8 Delays in Delivery

If the goods are not delivered on the expected date, you must notify us. Failure to deliver within 30 days of the order date for air freight orders and 6 months for sea freight orders shall be deemed a failure on our part.

We may offer the customer compensation for this delay, including vouchers and special discount offers, but we shall not be liable for delays in delivery if the fault lies with the customer or is due to force majeure.

7. Return and Replacement Policy

7.1 Right to Return and Replacement

Exchanges and returns are a guaranteed right for all our customers and apply to all products offered on our store (website and/or app). All products offered on our store are subject to the exchange and return policy in accordance with the terms and conditions set out on this page.

7.2 Return and Replacement Terms

A return or replacement request may be submitted provided the product is in the same condition as when purchased and is packaged in its original packaging only.

Timeframes:

- Replacement or return requests are processed within 3–7 working days.

- If the return or exchange request is approved, a courier will visit the customer within 3–5 working days to collect the item.

7.3 How to submit a return or exchange request

To submit a return or exchange request, please:

1. Contact us via WhatsApp: Send a message via WhatsApp to the number shown on the delivery note and invoice.

2. Contact us via email

3. Customer Service: Contact Customer Service.

Required information:

- Take a photo of the product and send it, specifying the city, address and order number.

- Reason for the return or exchange (defective product, specific fault, does not work as specified)

7.4 Cases of full refund

The full amount will be refunded to the customer if the product delivered is completely different from the product description on the product page on our website and/or app, or if the customer has submitted a cancellation request before we have accepted the order and commenced the shipping process, noting that this clause does not apply to customised international orders.

7.5 Responsibility for expectations of use

We are not responsible for any expectations regarding the use of products by the customer that we have not mentioned on the product page on our website.

7.6 Customised International Orders

In the case of on-demand or customized international orders, we do not accept exchanges or returns; the customer is responsible for providing us with the details relating to the customized order if they are incomplete or incorrect.

7.7 Returning Products to Collection Points

You may return goods that are unused and in new condition to any BEDEK collection point in Libya, provided you bring proof of order confirmation or delivery as evidence of purchase; the order number must be clearly visible to verify the order value.

7.8 Processing of Refunds

We will aim to process your refund or exchange the goods as quickly as possible, but we will do so within 30 (thirty) working days of you returning the goods to us or cancelling the order, in the case of payment by bank card or an electronic payment service.

If you paid in cash and chose to return the goods to a collection point, any refund or replacement may be processed at that time, with the exception of any refund for delivery and shipping charges, which will be processed separately.

7.9 Inspection of returned goods

We reserve the right to send any goods you claim are faulty to our inspection team before accepting your request.

7.10 responsibility for shipment

When returning goods to us, we ask that you return them either by hand delivery (please contact customer service) or via a courier service so that you have proof of dispatch. We shall not be held responsible for goods lost or damaged during shipment.

8. Responsibilities and Obligations

8.1 Our Responsibilities

8.1.1 Quality of Content and Information

We have taken great care in compiling this website and/or mobile application, but neither we nor our managers, employees, other representatives or any other members of our group of partners shall be liable for any damages, losses or costs whatsoever arising from your use of or reliance on the website and/or mobile application.

Although we aim to provide accurate and up-to-date information, we endeavour to do so. However, you are responsible for ensuring that your reliance on this website or mobile application is appropriate for your own purposes and that the information we provide is not intended to be advice on which you should rely.

8.1.2 Accuracy of product descriptions

We are legally obliged to supply goods that comply with the contract and aim to ensure that product images on our website and/or mobile app are as accurate as possible; however, there may be slight variations in colour between the goods and the images displayed online.

8.1.3 Availability of the Service

While we endeavour to ensure the website and/or mobile app are available, we do not guarantee that they will be available at all times or that they will be free from errors, viruses or similar issues.

8.2 Limitation of Liability

8.2.1 General Exclusion of Liability

Nothing in the contract or elsewhere excludes or limits our liability for our negligence, or any liability for misrepresentation, fraud, or liability that we are required to accept in relation to consumer protection rights, or for any other matters which it would be unlawful for us to exclude, without affecting your statutory rights.

8.2.2 Unforeseeable Damages

We shall not be liable to you for any loss or damage of a kind that we could not reasonably have foreseen and which arises from your misuse of the goods, or for any loss and/or damage resulting from the goods being damaged after delivery to you, or from wear and tear, breakage or otherwise.

8.2.3 Suitability of products for use

Many of the products we offer for sale may not be suitable for the activity for which they were purchased or for other activities; therefore, you must ensure that the products are suitable for the type of activity for which you wish to use them before completing your order.

8.3 User Responsibilities

8.3.1 Accuracy of Information Provided

The user bears full responsibility for the accuracy and correctness of all information provided during registration or when placing orders, including:

- Personal information and contact details.

- Delivery and shipping addresses.

- Payment and billing information.

- Any special requirements or delivery instructions.

8.3.2 Responsible Use of the App

The User undertakes to use the App in a responsible and lawful manner, and to avoid any activities that may harm the App, other Users or the Company.

8.3.3 Protection of Account Information

The user is responsible for protecting their account information and password, and must notify the Company immediately if they suspect any unauthorised use.

8.4 Force Majeure and Exceptional Circumstances

We shall not be liable under any circumstances for any failure to sell the goods you wish to purchase, or for any failure to comply with our obligations under the contract, or for any costs or liabilities you incur as a result of any circumstances beyond our reasonable control, including but not limited to:

- Floods, fires or natural disasters.

- Shortages of materials and services supplied by third parties.

- Epidemics and pandemics.

- Disruption to essential services (electricity, internet, telecommunications).

- Government decisions and changes in regulations.

- Acts of terrorism or wars.

- Trade disputes or strikes.

9. Intellectual Property Rights

9.1 Ownership of Content and Trademarks

All intellectual property rights in this website, the mobile applications and their content, including the design, text, logos, trade names, graphics, software and any other materials, are owned by us, our licensors or our partners.

Copyright and other proprietary rights, known as ‘intellectual property rights’, in the Goods, including all designs, trade marks, trade names, images and logos, are and shall remain the property of their respective owners or brand partners. No rights, title or interest in the intellectual property rights shall pass to you at any time.

9.2 Permitted Use

Any person may browse this website and/or print pages from it for personal use only, to browse our products and place an order with us. Any other use is strictly prohibited without our prior written consent.

9.3 Restrictions on Use

Under no circumstances may you copy (or reproduce) the data appearing on the website and/or the mobile app for any commercial, promotional or similar use whatsoever.

You may not under any circumstances link to our website from other websites, and we may ask you to cease providing links to our website at any time.

9.4 Use of Uploaded Information

We may use any information you upload to the website as we see fit, and we may also disclose such information to third parties.

9.5 Protection of Third-Party Rights

We respect the intellectual property rights of others and expect our users to do the same. If you believe that content on our app infringes your copyright, please contact us immediately, providing the following information:

- A detailed description of the copyrighted work that you claim has been infringed.

- A description of the content that you claim infringes your copyright and its location on the app.

- Your contact details.

- A statement that you have a good-faith belief that the disputed use is not authorised by the copyright owner.

10. Data Protection and Privacy

10.1 Data Gathering and Use

When you use the app, we may collect information about you and your activities. Information on this can be found in our Privacy Policy, which forms part of these Terms; together, the Privacy Policy and these Terms govern our relationship with you and constitute the contract between us.

10.2 Types of Data Collected

We collect the following types of data:

10.2.1 Personal data

- Full name.

- Email address.

- Mobile phone number.

- Home or delivery address.

- Date of birth (where required).

10.2.2 Usage data

- Browsing history and app activity.

- Shopping preferences and favourite products.

- Order and purchase history.

- Customer service interactions.

10.3 Data Usage Purposes

We use the collected data for the following purposes:

- Processing orders and providing services.

- To improve the user experience and personalise content.

- To communicate with you regarding your orders and our services.

- To conduct market research and analysis.

- To ensure security and prevent fraud.

- To comply with legal and regulatory requirements.

10.4 Sharing Data with Third Parties

We may share your data with third parties in the following circumstances:

- Service providers and business partners necessary for fulfilling orders.

- Shipping and delivery companies for the delivery of products.

- Payment processors for the execution of financial transactions.

- Legal authorities upon request or where legally required.

10.5 User rights regarding their data

You have the following rights in relation to your personal data:

- The right to access your data and find out how it is being used.

- The right to correct inaccurate or incomplete data.

- The right to have your data deleted in certain circumstances.

- The right to restrict the processing of your data.

- The right to object to the processing of your data for specific purposes.

10.6 Data Security

We take appropriate technical and organizational security measures to protect your personal data from:

- unauthorized access or disclosure.

- unauthorized alteration or destruction.

- accidental or unlawful loss;

- unlawful or inappropriate processing.

10.7 Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Upon expiry of the retention period, we will securely delete or anonymise your data.

10.8 Cookies

We use cookies and similar technologies to improve your experience on the app. You can control your cookie settings via your browser, but this may affect certain functions of the app.

10.9 Contacting Us About Privacy

For detailed information about our privacy practices or to exercise your data rights, please review our full Privacy Policy on our website or contact us directly.

11. Promotions and competitions

11.1 General terms of participation

By participating in any promotion run by us, you must accept and agree to the terms and conditions of that promotion. If you do not agree to the terms and conditions, you must not participate in the promotion.

You will be informed of the terms of each promotion upon entry. Each promotion will vary depending on the prize on offer, how to win, who can enter, and the type of promotion. It is your responsibility to ensure you review the terms and conditions before participating in each promotion; you must be aware of any prize exclusions and the closing dates for entries or the end of the promotion.

11.2 Use of content submitted by participants

By submitting any videos or images as part of the promotion, participants agree that we may use any uploaded videos or images to market and promote the promotion and for general marketing purposes, both during the promotion and after the promotion has ended.

Participants shall retain ownership of their copyright in such submissions. We reserve the right to use this content for promotional and marketing purposes without payment of any additional fees or compensation, whilst respecting the intellectual property rights of participants.

11.3 Selection of Alternative Winners

In the event that, after making reasonable efforts, we are unable to contact the winners of the promotions, we reserve the right to select another winner, and the original winner shall be deemed to have forfeited their right to the promotional prize.

11.4 Marketing and Promotional Communications

When you log in for the first time, and by choosing the appropriate subscription boxes, you agree to receive regular communications from us. We will use the personal information you provide, or which we obtain through our dealings with you, to register you for the marketing materials we provide to manage the promotion.

We may also use your personal data to inform you about our products and offers, and to conduct market research, including the analysis and development of our products and customer relationships. For full details on how we use your information, please see our Privacy Policy.

11.5 Unsubscribing from marketing communications

You may unsubscribe at any time by following the instructions in the promotional emails. If you do not wish to receive marketing communications from us, please do not tick the relevant subscription boxes when entering the promotion.

11.6 Use of Winners’ Experiences in Publicity

By participating in the promotion, participants may be invited to take part in publicity if they are winners of the promotion, at our request. Participants agree that we (or any third party we appoint) may, at our sole discretion, use their comments regarding the prize and their experience for future promotional, marketing and publicity purposes in any media worldwide, without notice and without payment of any fees (including the use of photographs or any other personal information that may identify participants).

12. Dispute Resolution

12.1 General Legal Framework

This contract is governed by Libyan law, and you and we agree that any dispute arising out of or in connection with it shall be settled by the competent Libyan courts.

12.2 Multistage Dispute Resolution Mechanism

We are committed to resolving any disputes that may arise in a fair and effective manner. We follow the following step-by-step approach:

12.2.1 Stage 1: Direct Communication

In the event of any issue or dispute, we encourage you to contact us first through the available customer service channels. We will do our utmost to resolve the matter quickly and to the satisfaction of both parties.

12.2.2 Stage Two: Internal Review

If the dispute is not resolved through direct communication, the matter will be escalated to our internal review team for a comprehensive and impartial assessment.

12.2.3 Stage Three: Mediation

Before resorting to formal legal proceedings, we may propose mediation as a means of resolving the dispute more quickly and at lower cost.

12.2.4 Final Stage: Legal Proceedings

If the above methods are unsuccessful, either party may bring the matter before the competent courts in Libya.

12.3 Time limits for submitting complaints

Any complaint or dispute must be submitted within a reasonable period of time from the discovery of the problem, and in any event shall not exceed:

- 3 days from the date of delivery for matters relating to product quality or delivery.

- 30 days from the date of the transaction for matters relating to invoicing or payment.

- 60 days for other matters, unless otherwise specified or required by law.

12.4 Compensation and Remedies

In case of proven negligence on our part for any damage or loss, the available remedies may include:

- Repair or replacement of defective products.

- Full or partial refund of amounts paid.

- Compensation for direct and reasonable damages.

- Vouchers or discounts for future purchases

12.5 Limitation of Liability in Disputes

Our liability in any dispute is limited to the total value of the order in question, and we shall not be liable for any indirect, consequential or special damages.

13. General Provisions

13.1 Binding Contract

This contract is binding between us and you. You may not assign your rights or obligations to another person without our express consent. We may assign our rights and obligations under this contract or appoint third parties to assist us in performing our obligations at any time, provided that this does not diminish our obligations towards you.

13.2 Severability

If a court or other competent authority finds that any provision of this contract is invalid in any way, all other provisions of the contract shall remain effective.

13.3 Non-Waiver of Rights

If at any time you or we fail to act on any rights we have under this contract, this will not affect either of our rights to enforce any rights at a later stage. If either of us chooses not to rely on a right we have, this will not affect any other rights we have.

13.4 Modification of Terms and Conditions

We may amend these terms at any time without notifying you. Any changes will take effect immediately upon publication on the website and will be deemed accepted by anyone using the website.

If you have already placed an order, the contract will remain subject to the version of the Terms that was in force at the time you placed your order, subject to any changes expressly agreed between us and you.

13.5 Protection of legal rights

Nothing in these Terms is intended to exclude or restrict any rights available under law that cannot be excluded or restricted, and which that law does not permit us to alter or restrict. This means that these Terms will not affect any rights granted to you by law in relation to their subject matter.

13.6 Full Agreement

This contract forms the entire understanding and agreement between us in relation to its subject matter, and supersedes any prior agreements, understandings or arrangements, whether written or oral.

We each acknowledge that, in entering into the contract, neither of us has relied on any representation or promise made by the other regarding anything said or written other than what is specifically set out in the contract or on the website.

13.7 Request for assistance and clarification

If you are unsure of your rights under the contract or require any clarification regarding them, please write to our Customer Service department or email them at the support address.

13.8 Commercial use

The products offered for sale on this website are intended for private and consumer use, and you must not resell the products or offer them for sale as a business. We shall not be liable for any losses arising from your use of the products in a business context, such as loss of profits, loss of business or business interruption.

13.9 Limits on quantity and value

We reserve the right to set a limit on the total value of items that can be included in an order. If the total value of the items in your cart exceeds the limit we may set from time to time, we will contact you, and we reserve the right to cancel any bulk orders.

13.10 Nature of the Service as an Intermediary

The Website and/or Mobile App displays goods advertised for sale and provides information about them through advertisements on the Website and/or Mobile App.

BEDEK INTERNATIONAL acts on your behalf to place your order; BEDEK acts as an authorised agent for your orders. The term ‘order’ in the remainder of this section refers to your order.

If you place an order, BEDEK INTERNATIONAL is under no obligation to accept that order. The contract between BEDEK INTERNATIONAL and you will only be concluded upon the actual dispatch of the goods to you and the completion of the transaction.

Sending the electronic recept form or completing the payment process does not constitute acceptance of your order by BEDEK INTERNATIONAL. You may include any number of items in a single order, subject to any restrictions set out in these terms or on the website.

Each order you place will constitute a separate contract between you, BEDEK INTERNATIONAL, and The Future BEDEK E-Commerce and Delivery Services Company, and the trademark owner (business partner) reserves the right to refuse to supply the goods.

14. Contact Information

14.1 Company Details

Company Name: The Future BEDEK for E-Commerce and Delivery Services Limited Liability Company

Brand Name: BEDEK INT.

Address: Genzour Al-Sharqiyah, Tripoli Libya

14.2 Contact Channels

Customer Service

- Telephone: 00218912825000

- Email: info@bedek.ly

- WhatsApp: 002189128285000

14.3 Websites and Apps

- Official website: https://www.bedek.ly

- Privacy Policy: https://www.web.bedek.ly/privacy-policy

- Mobile App: Available on official app stores

These terms and conditions constitute the complete legal framework governing our relationship with you as a user of the BEDEK INTERNATIONAL app. We are committed to providing a high-quality service and a safe and satisfying shopping experience for all our customers.

We encourage you to read these terms carefully and keep a copy for future reference. If you have any questions or queries regarding these terms, please do not hesitate to contact us via the available contact channels.

We appreciate your trust in our services and look forward to serving you to the best of our ability. 💙

© 2025 The Future Bedek for E-commerce and Delivery Services Limited. All rights reserved.

الشروط والأحكام الخاصة بالشركاء التجاريين (المتاجر)

مرحباً بكم في تطبيق "Bedek Seller". 

تمثل هذه الشروط والأحكام الاتفاقية القانونية بين شركة المستقبل بيدك للتجارة الألكترونية وخدمات التوصيل ذ.ذ.م  ("الشركة" أو "نحن") وبين الشركاء التجاريين والمتاجر ("المتجر" أو "أنتم") الراغبين في عرض وبيع منتجاتهم عبر منصاتنا الإلكترونية.

يُعد تسجيلكم في التطبيق كمتجر أو استخدامكم لخدماتنا موافقة صريحة ونهائية على جميع الشروط والأحكام الواردة أدناه. يرجى قراءتها بعناية.

1. التعاريف والمصطلحات

•التطبيق/المنصة: تطبيق "Bedek Seller" الإلكتروني بجميع نسخه وإصداراته والموقع الإلكتروني التابع له.

•المنتجات: جميع السلع والبضائع التي يقدمها المتجر للبيع عبر التطبيق.

•الزبون: أي شخص طبيعي أو معنوي يقوم بشراء المنتجات عبر التطبيق.

•المبيعات: جميع عمليات البيع التي تتم للمنتجات عبر التطبيق.

•الباقة: خطة الاشتراك التي يختارها المتجر والتي تحدد نسبة العمولة والخدمات الإضافية المقدمة.

2. نطاق العمل والمنتجات

1.تتيح الشركة للمتجر عرض وبيع منتجاته عبر التطبيق وفقاً للباقة المختارة.

2.يلتزم المتجر بتزويد الشركة بقائمة مفصلة وشاملة بالمنتجات التي يرغب في عرضها، بما في ذلك الوصف الدقيق، الصور عالية الجودة، الأسعار، والكميات المتاحة.

3.تحتفظ الشركة بالحق المطلق في مراجعة المنتجات والموافقة عليها أو رفض أي منتج لا يتوافق مع سياسات التطبيق أو معايير الجودة.

4.يُحظر تماماً عرض أي منتجات مزيفة، تالفة، منتهية الصلاحية، أو أي منتجات تخالف القوانين والتشريعات الليبية أو تتعارض مع القيم والأخلاق العامة.

5.يلتزم المتجر بتحديث قائمة المنتجات والأسعار والكميات المتاحة بشكل دوري ومستمر.

3. التزامات الشركة

1.توفير المنصة: توفير منصة إلكترونية آمنة وموثوقة لعرض المنتجات.

2.التسويق: تسويق التطبيق والمنتجات المعروضة عليه لزيادة المبيعات.

3.الخدمات اللوجستية: تجهيز وتغليف المنتجات بشكل آمن ومناسب للشحن (وفقاً لآلية العمل المتفق عليها).

4.الدفع الآمن: توفير نظام دفع إلكتروني آمن وموثوق.

5.خدمة الزبائن: توفير خدمة عملاء متخصصة للرد على استفسارات وشكاوى الزبائن (وفقاً لآلية العمل المتفق عليها).

6.الخدمات الإضافية: تقديم الخدمات الإضافية (مثل التصوير، الأجهزة اللوحية، الموظف المخصص) بناءً على نوع الباقة التي اشترك بها المتجر ووفقاً للعقد الموقع معه.

4. التزامات المتجر

1.دقة المعلومات: توفير معلومات دقيقة وصحيحة وكاملة عن المنتجات والأسعار، وعدم تضليل الزبائن بأي شكل من الأشكال.

2.جودة المنتجات: تحمل المسؤولية الكاملة عن جودة المنتجات وصلاحيتها ومطابقتها للمواصفات المعروضة.

3.سرعة التجهيز: تجهيز المنتجات وإعدادها للتسليم في الوقت المحدد (خلال 24 ساعة من استلام الطلب كحد أقصى).

4.التعامل الاحترافي: الرد على استفسارات الزبائن (إن وجدت عبر المنصة) والتعامل معهم باحترافية واحترام.

5.سياسة الإرجاع: الالتزام بسياسة الإرجاع والاستبدال الخاصة بالتطبيق، وقبول إرجاع المنتجات المعيبة أو غير المطابقة للمواصفات.

6.الامتثال القانوني: الامتثال التام لجميع القوانين والتشريعات الليبية المتعلقة بالنشاط التجاري وحماية المستهلك.

7.العهدة (إن وجدت): الحفاظ على أي أجهزة أو معدات  توفرها الشركة للمتجر كعهدة، وتحمل تكلفة إصلاحها أو استبدالها في حال التلف أو الفقدان.

5. الأمور المالية والعمولات

1.تستحق الشركة عمولة عن كل عملية بيع تتم عبر التطبيق. تتحدد نسبة العمولة بناءً على الباقة التي اختارها المتجر وتم توقيع العقد بناءً عليها.

2.يتم احتساب العمولة على السعر الإجمالي للمنتج كما يظهر للزبون على التطبيق.

3.تقوم الشركة بتحويل مستحقات المتجر (بعد خصم العمولة وأي رسوم أخرى متفق عليها) بشكل دوري (أسبوعياً أو وفقاً لما ينص عليه العقد الخاص بالمتجر).

4.يتحمل المتجر أي رسوم بنكية أو ضرائب قد تفرض على التحويلات المالية الخاصة به.

6. الملكية الفكرية

1.يقر المتجر بأنه يمتلك كافة حقوق الملكية (أو التراخيص اللازمة) للمنتجات والعلامات التجارية التي يعرضها.

2.يمنح المتجر الشركة ترخيصاً غير حصري لاستخدام العلامات التجارية، الشعارات، الصور، ووصف المنتجات لأغراض التسويق والبيع عبر التطبيق.

3.تحتفظ الشركة بجميع حقوق الملكية الفكرية الخاصة بالتطبيق، تصميمه، برمجياته، والعلامات التجارية الخاصة بـ "Bedek Seller".

7. المسؤولية والضمان

1.المتجر هو المسؤول الأول والأخير عن جودة وسلامة المنتجات التي يبيعها.

2.لا تتحمل الشركة أي مسؤولية عن أي عيوب في المنتجات أو أي أضرار قد تلحق بالزبون نتيجة استخدامها.

3.يلتزم المتجر بتعويض الشركة عن أي خسائر، أضرار، أو مطالبات قانونية قد تنشأ بسبب عيوب في منتجاته أو مخالفته لهذه الشروط والأحكام أو للقوانين المعمول بها.

8. السرية وحماية البيانات

1.يلتزم المتجر بالحفاظ على سرية جميع المعلومات والبيانات التي يحصل عليها من الشركة أو من الزبائن عبر التطبيق (مثل بيانات الطلبات، معلومات الزبائن، الإحصائيات).

2.يُمنع منعاً باتاً استخدام بيانات الزبائن لأي أغراض خارج نطاق تنفيذ الطلبات عبر التطبيق.

3.تلتزم الشركة بحماية بيانات المتجر وفقاً لقانون المعاملات الإلكترونية الليبي والتشريعات ذات الصلة.

9. التعديل والإنهاء

1.تحتفظ الشركة بالحق في تعديل هذه الشروط والأحكام في أي وقت. سيتم إشعار المتاجر بأي تعديلات جوهرية، ويُعد استمرار استخدام المنصة بعد التعديل موافقة عليه.

2.يحق للشركة إيقاف حساب المتجر أو إنهاء التعاقد معه فوراً في حال إخلاله بأي من هذه الشروط، أو تكرار شكاوى الزبائن، أو عرض منتجات مخالفة.

3.في حال إنهاء الحساب، تلتزم الشركة بتسوية المستحقات المالية للمتجر عن الطلبات المكتملة بنجاح قبل تاريخ الإنهاء.

10. حل النزاعات والقانون الواجب التطبيق

1.تخضع هذه الشروط والأحكام وتُفسر وفقاً للقوانين المعمول بها في دولة ليبيا.

2.في حال نشوء أي نزاع يتعلق بهذه الشروط أو باستخدام المنصة، يتم السعي لحله ودياً أولاً. وفي حال تعذر ذلك، يكون الاختصاص الحصري لمحاكم مدينة طرابلس.

These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").

•     User information (e.g., email, phone number) and activities are collected for order processing, marketing communications, and market research.
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•     The full Privacy Policy link is referenced but not explicitly provided.

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